Refund policy

At GimbalVD, customer satisfaction is important to us.

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

If your SmartTrack arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Customers should contact us before returning any product. Please do not send a return directly to the address shown on the package without receiving return instructions from GimbalVD.

Shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

Cancellations: If you need to cancel or modify an order, contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.